Straight answers about what ZhiDesk does and doesn't do. If your question isn't here, email support@skzhidesk.com or use the chat button on this page.
ZhiDesk is a multilingual live chat and customer service platform. You add a chat widget to your website with one script; visitor messages arrive in a shared agent inbox, and every message is translated both ways across 38 languages.
Online stores, exporters, manufacturers and SaaS companies whose customers speak several languages, and small teams that can't hire a native speaker for every market.
No. ZhiDesk (skzhidesk.com, Chinese name 知音客服) is an independent product and is not affiliated with similarly named customer service tools or with any airline programme.
Not yet. The agent workspace menus are currently in Chinese. Translation itself works for any language pair, so an English-speaking agent can read and answer Spanish or Arabic visitors in English. The visitor-facing widget is localized in 18 languages.
After signing up, copy the embed snippet containing your AppID and paste it before the closing body tag of your site, or into a header/footer code setting in WordPress, Shopify or WooCommerce. No developer is needed. Step-by-step: see the guide on adding live chat to a website.
Yes. Modern browsers block mixed content, so the widget must be loaded over HTTPS on an HTTPS page.
Yes, by loading the widget page inside a WebView in your iOS or Android app.
Yes. You can set a list of allowed embed domains; requests from other origins are rejected.
Two-way translation covers 38 languages, in any pair. The visitor widget interface is available in 18 languages and is chosen automatically from the visitor's browser or page language.
For short customer-service messages such as order status, shipping, sizing and pricing, modern machine translation is usually clear enough to resolve the question. It is weaker with slang, idioms and legal wording. Keep replies short and literal, and use a human translator for contracts and policy text.
No. It is included in every plan, including the free trial.
ZhiDesk offers AI reply assist on Standard plans and above: the AI drafts a reply that an agent reviews and sends. There is also an optional keyword auto-reply for simple questions. ZhiDesk does not send unsupervised AI answers to customers.
After the free 7-day trial: Basic US$49/month (3 seats), Standard US$99 (8 seats), Pro US$149 (15 seats), Ultimate US$199 (40 seats), billed in 3-month periods. Private deployment is quoted separately.
Currently USDT stablecoin over TRC20 or ERC20, paid from the account dashboard. Card payments are not available yet. USDT is used only for the SaaS subscription; ZhiDesk never asks you to connect or verify a wallet.
The workspace pauses and the widget tells visitors that support is temporarily unavailable. You can resubscribe to resume.
On the hosted service, each team's data is isolated by tenant. If you need full control, private deployment runs ZhiDesk on your own infrastructure and domain. See the privacy policy and data processing agreement for details.
Pro and Ultimate plans can export conversations, customers, tickets and ratings as CSV.