ZhiDesk is a focused live chat and customer service tool. It does not try to be a full CRM or marketing suite. Everything below is available in the product today; plan availability is noted where it differs. See pricing for the full plan comparison.
Website chat widget
One-snippet install – a small JavaScript loader or an iframe, pasted into any HTTPS website: WordPress, Shopify, WooCommerce or custom code.
Automatic visitor language – the widget reads the page and browser language and displays its interface in one of 18 languages.
Offline messages – when no agent is online, visitors can leave their contact details and a message instead of hitting a dead end.
Satisfaction ratings – visitors can rate the conversation and leave a comment.
Allowed-domain control – restrict which domains may load your widget so your AppID can't be reused elsewhere.
Custom domain – serve the widget from your own subdomain (you point DNS; certificates are handled by your reverse proxy).
Mobile apps – the widget page can be embedded in iOS/Android apps through a WebView.
Two-way translation
38 languages, any pair: for example Spanish ⇄ English, Arabic ⇄ English, Thai ⇄ Chinese or Portuguese ⇄ German.
Both directions in the thread – agents see the visitor's original message and a translation; the visitor receives the agent's reply in their own language.
Auto-detect – the visitor's language can be detected automatically instead of being chosen manually.
Shared inbox with live conversations, visitor details and full history.
Routing – round-robin or least-load assignment to online agents; manual transfer.
Canned replies and a knowledge base for consistent answers.
Tickets with SLA tracking for issues that can't be solved in one chat.
Keyword auto-replies (off by default) for simple, predictable questions.
Blacklist for abusive visitors.
Notifications and login history for team accounts.
The agent workspace interface is currently in Chinese. Translation works for any language pair, so agents can read and reply in English (or another language), but menus and settings are labelled in Chinese today. The visitor-facing widget is fully localized in 18 languages.
AI reply assist (Standard and above)
Agents can ask for an AI-drafted reply based on the conversation, edit it and send it. Nothing is sent to the customer automatically; the AI is an assistant, not an unsupervised bot. See AI customer service for small businesses.
Reports and data
Dashboards and reports: conversation volume, agent performance, ratings (Standard and above).
CSV export of conversations, customers, tickets and ratings (Pro and above).
Sensitive-word filtering (Pro and above).
Integration and control
REST API access for creating conversations and syncing data (Ultimate).
Custom branding (Ultimate).
Private deployment on your own infrastructure with isolated data and your own domain (quoted separately).
What ZhiDesk is not
To save you time: ZhiDesk is not an email help desk, a phone/call-centre system or a social-media inbox. If you need a single tool for email tickets, voice and every social channel, a larger suite may fit better; our alternatives comparison explains the trade-offs honestly.
Try ZhiDesk free for 7 days. Add multilingual live chat with two-way translation to your website in minutes. No payment required to start. Start free trial