ZhiDesk is a multilingual live chat and customer service platform, available as a hosted SaaS at skzhidesk.com and as a private deployment. Its Chinese name is 知音客服.
Many small businesses now sell to customers in dozens of countries: a Shopify store shipping to Brazil and Saudi Arabia, a machinery exporter answering buyers from Poland and Vietnam, a SaaS company with users in Indonesia and Mexico. They rarely have staff who speak all those languages. The usual answers are to support English only, and lose buyers who aren't comfortable in English, or to paste messages into a translation website one by one.
ZhiDesk puts translation inside the conversation. The visitor writes in their language, the agent reads and replies in theirs, and the widget itself speaks the visitor's language. We focused on doing that well for small and mid-sized teams at a flat per-plan price, rather than building another large help-desk suite.
Email: support@skzhidesk.com
Telegram: @vipGJl
Live chat: the button in the corner of this page is ZhiDesk itself.
Legal: Privacy policy · Terms of service · Data processing agreement (currently published in Chinese).